Privacy Policy
At Plant-Wide, accessible via plant-wide.com, we are dedicated to safeguarding your personal information and upholding the highest standards of privacy and data protection. This Privacy Policy outlines how we collect, use, disclose, and protect your data while respecting your rights under relevant laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
Your privacy matters to us. Plant-Wide is committed to handling your personal data with transparency, accountability, and care. We implement privacy-first principles in our technology and business decisions, ensuring that the rights and freedoms of our users are prioritized at every stage of data processing.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected when you interact with our website (plant-wide.com), use our services, create an account, or contact us. For the purposes of applicable data protection legislation, Plant-Wide acts as the “Data Controller” for all personal data collected via its site and services.
3. Categories of Data Processed
We collect and process various types of personal data for specific purposes:
a. Usage Data: Includes data collected automatically through your use of plant-wide.com. This includes browser type and version, IP address, pages visited, session duration, referral source, and navigational patterns.
b. Account Data: Covers information provided when you register for an account, such as your name, billing/shipping address, email address, and phone number.
c. Profile Data: Encompasses data relating to your user behavior and engagement with our services, including purchase histories, preferences, loyalty program participation, and interest profiles.
d. Communication Data: Includes any communication you initiate with us, such as customer support requests, inquiries, feedback, and messages submitted via our contact forms.
e. Technical Data: Gathers information about your device and system environment, such as operating system, device type, mobile identifiers, screen resolution, and browser configurations.
f. Transaction Data: Pertains to any payment and fulfillment data, including transaction history, payment method, order details, and delivery status.
g. Preference Data: Captures your choices and opt-ins related to receiving marketing communications, product recommendations, and participation in surveys or product trials.
4. Legal Bases for Processing
Our legal bases for collecting and processing personal data include:
– Consent: When you explicitly agree to allow us to process your data (e.g., subscribing to newsletters or accepting cookies not strictly necessary).
– Contractual Necessity: To fulfill a contract to which you are a party, such as processing an order or managing account services.
– Legitimate Interests: For certain operational and security purposes, such as improving website functionality, detecting fraud, or conducting business analytics, provided such interests do not override your rights and freedoms.
– Legal Obligation: Where processing is required by law or lawful regulatory compliance.
5. Your Data Protection Rights
You are entitled to the following rights under applicable data protection laws:
– Right of Access: Obtain confirmation of whether we process your data and access to that data.
– Right of Rectification: Request the correction of inaccurate or incomplete personal data.
– Right to Erasure: Request deletion of your personal data under certain circumstances.
– Right to Restrict Processing: Ask us to restrict the processing of your data, for example, while a data correction request is pending.
– Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller where technically feasible.
– Right to Object: Object to processing based on legitimate interest or for direct marketing purposes.
To exercise any of your rights, please contact us at [email protected]. We may request proof of identity before responding to such requests.
6. Security Measures
We implement industry-standard security measures to protect your data. These include:
– End-to-end encryption for sensitive data transmissions;
– Secure access controls and authentication protocols;
– Periodic vulnerability assessments and penetration testing;
– Routine system backups and disaster recovery frameworks;
– Staff training on privacy best practices and data handling responsibilities.
7. International Data Transfers
Where your personal data is transferred outside the European Economic Area (EEA) or other jurisdictions with equivalent data protection laws, we use approved mechanisms such as Standard Contractual Clauses (SCCs) and ensure recipients maintain adequate protections as required by law.
8. Data Retention
We retain your data only for as long as necessary:
– Usage Data: Up to 12 months for analytics and reporting.
– Account and Profile Data: For as long as your account is active and up to 6 years thereafter to comply with legal obligations.
– Communication Data: Retained for 3 years following resolution of the inquiry.
– Transaction Data: Retained for 7 years for accounting and reporting compliance.
– Preference Data: Until withdrawn by the user or 2 years after the last interaction.
Once the retention period expires, your personal data will either be securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on plant-wide.com. These include:
– Essential Cookies: Necessary for website functionality (e.g., account login, shopping cart).
– Functional Cookies: Enable enhanced features like customer support chat or interface customization.
– Analytics Cookies: Help understand user behavior for product improvement and performance tracking.
– Performance Cookies: Improve website load times and overall responsiveness.
10. Cookie Management and GDPR/CCPA Compliance
Upon visiting our website, you will be presented with options to consent to non-essential cookies. You can modify your cookie preferences at any time via our cookie settings manager. Pursuant to GDPR and CCPA, we honor requests to opt out of non-essential data processing and honor Do Not Sell My Personal Information requests from California residents, which can be submitted through our contact email.
11. Special Protections for Children
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from minors. If we discover that a child has provided us with personal information, we will take immediate steps to delete the data. Parents or guardians who believe their child has submitted data may contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Significant changes will be communicated via email or a prominent notice on plant-wide.com. Your continued use of our services following such changes indicates your acceptance of the updated terms.
13. Contact Us
For questions, concerns, or to exercise your data protection rights, please contact our Privacy Team at:
Email: [email protected]
Website: https://plant-wide.com
We are fully committed to maintaining compliance with the GDPR, CCPA, and all other applicable data protection laws. Please reach out if you have any concerns regarding our use of your data.